Privacy Policy
Hardings Valley Skips
Last updated: December 2024
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1. Introduction
This Privacy Policy explains how Andrew Hardings trading as Hardings Valley Skips (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website and services.
We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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2. Data Controller
The data controller responsible for your personal information is:
– **Name:** Andrew Hardings trading as Hardings Valley Skips
– **Address:** Under Brow Farm, Cribden Side, Haslingden, Rossendale, BB4 5UB
– **Email:** enquiries@hardingsvalleyskips.co.uk
– **Telephone:** 01706 227787
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3. Information We Collect
When you use our website or services, we may collect the following types of personal information:
3.1 Information You Provide
– **Contact details:** Name, email address, telephone number, delivery address.
– **Booking information:** Skip size, delivery date and time slot, permit requirements.
– **Payment information:** Payment card details are processed securely by our payment provider (see Section 6). We do not store your full card details on our systems.
– **Communications:** Any correspondence you send to us via email, telephone, or our website.
3.2 Information Collected Automatically
– **Technical data:** IP address, browser type and version, device type, operating system.
– **Usage data:** Pages visited, time spent on pages, how you arrived at our website.
This information is collected using essential cookies only (see Section 7).
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4. How We Use Your Information
We use your personal information for the following purposes:
| Purpose | Legal Basis |
|———|————-|
| To process and fulfil your skip hire booking | Performance of a contract |
| To communicate with you about your order (confirmations, updates, collection arrangements) | Performance of a contract |
| To process payments | Performance of a contract |
| To arrange road permits on your behalf | Performance of a contract |
| To respond to your enquiries and complaints | Legitimate interests |
| To comply with legal obligations (e.g., tax records, waste transfer documentation) | Legal obligation |
| To improve our website and services | Legitimate interests |
| To prevent fraud and protect our business | Legitimate interests |
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5. Who We Share Your Information With
We may share your personal information with the following third parties:
5.1 Payment Processors
We use a third-party payment gateway to process card payments securely. Your payment details are shared with this provider solely for the purpose of processing your transaction. Our payment provider is required to handle your data in compliance with data protection laws and the Payment Card Industry Data Security Standard (PCI DSS).
5.2 Local Authorities
If you request a road permit, we will share relevant details (your name, address, and skip placement location) with the appropriate local council to obtain the permit on your behalf.
5.3 Service Providers
We may use third-party service providers to help us operate our website and business (e.g., web hosting). These providers only have access to the information necessary to perform their functions and are contractually required to protect your data.
5.4 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or regulatory body).
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6. Payment Security
All payment transactions are processed through our secure payment gateway provided by takepayments. Your payment card details are encrypted and handled in accordance with PCI DSS requirements.
We do not store your full payment card details on our servers. Only a transaction reference is retained for our records.
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7. Cookies
Our website uses **essential cookies only**. These cookies are necessary for the website to function properly and cannot be switched off. They include cookies that:
– Enable core website functionality (e.g., remembering items in your basket).
– Maintain your session while you browse the website.
We do not use cookies for advertising, marketing, or analytics purposes.
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8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
| Type of Data | Retention Period |
|————–|——————|
| Booking and transaction records | 6 years (for tax and accounting purposes) |
| Communications and enquiries | 2 years from last contact |
| Technical and usage data | 12 months |
After the retention period, your data will be securely deleted or anonymised.
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9. Your Rights
Under UK data protection law, you have the following rights:
– **Right of access:** You can request a copy of the personal information we hold about you.
– **Right to rectification:** You can ask us to correct inaccurate or incomplete information.
– **Right to erasure:** You can ask us to delete your personal information in certain circumstances.
– **Right to restriction:** You can ask us to limit how we use your information.
– **Right to data portability:** You can request a copy of your data in a commonly used format.
– **Right to object:** You can object to processing based on legitimate interests.
To exercise any of these rights, please contact us at enquiries@hardingsvalleyskips.co.uk.
We will respond to your request within one month. There is no fee for making a request, although we may charge a reasonable fee if requests are manifestly unfounded or excessive.
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10. Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
– Secure encrypted connections (HTTPS) on our website.
– Restricted access to personal data on a need-to-know basis.
– Regular review of our data handling practices.
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11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
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12. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
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13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
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14. Complaints
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
– **Website:** www.ico.org.uk
– **Telephone:** 0303 123 1113
– **Address:** Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would appreciate the opportunity to address your concerns before you contact the ICO, so please contact us first at enquiries@hardingsvalleyskips.co.uk.
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15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
– **Email:** enquiries@hardingsvalleyskips.co.uk
– **Telephone:** 01706 227787
– **Address:** Under Brow Farm, Cribden Side, Haslingden, Rossendale, BB4 5UB