Delivery Policy
Hardings Valley Skips
Last updated: December 2024
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1. Introduction
This Delivery Policy explains how Hardings Valley Skips delivers and collects skips. Please read this policy carefully before placing your order.
If you have any questions, contact us at enquiries@hardingsvalleyskips.co.uk or call 01706 227787.
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2. Service Area
We deliver to specific postcode areas across Lancashire and the surrounding region, including Rossendale, Haslingden, Rawtenstall, Accrington, Hyndburn, Blackburn, Darwen, Burnley, Clitheroe, and the Ribble Valley.
Our website includes a **postcode checker** to confirm whether we deliver to your location. Only valid postcodes within our service area can complete a booking.
If an order is placed for a postcode outside our service area due to a system error, we will contact you to cancel the order and issue a full refund.
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3. Skip Sizes Available for Online Booking
The following skip sizes are available to book online:
– **4 Yard Skip** – Suitable for small domestic projects, garden clearances, and DIY jobs.
– **8 Yard Skip** – Suitable for larger projects, renovations, and house clearances.
For larger skips or commercial waste management services, please contact us directly.
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4. Delivery Slots
We offer two delivery time slots:
– **AM Slot:** Morning delivery
– **PM Slot:** Afternoon delivery
Exact delivery times within each slot will depend on our route schedule for that day. Our driver will contact you if there are any issues accessing your property.
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5. Booking Your Delivery
5.1 Online Booking
You can book your skip delivery through our website. Our online calendar shows available delivery dates and time slots based on current demand and capacity.
Same-day and next-day delivery may be available depending on availability.
5.2 Selecting Your Delivery Date
When booking, you will choose your preferred delivery date and time slot. Once your booking is confirmed, we will deliver the skip on the selected date.
If we need to change your delivery date for any reason, we will contact you as soon as possible to arrange an alternative.
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6. Delivery Requirements
6.1 Access
You are responsible for ensuring that our delivery vehicle can access your property. Our skip lorries require:
– Adequate road width for a large vehicle.
– Sufficient overhead clearance (no low trees, cables, or structures).
– A firm, level surface for skip placement.
Please ensure any gates are unlocked or opened, and vehicles are moved to allow access.
6.2 Placement Location
Please provide clear instructions on where you would like the skip placed. Consider the following:
– **On private land (driveways, gardens, private car parks):** No permit is required, but you must have permission from the landowner.
– **On the public highway (roads, pavements, grass verges):** A road permit is required by law (see Section 7).
Skips should not block access to neighbouring properties, drains, or fire hydrants.
6.3 Ground Conditions
We are not responsible for damage to surfaces caused by the weight of the skip or its contents, unless caused by our negligence. If you are concerned about potential damage to your driveway or garden, consider placing protective boards beneath the skip.
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7. Road Permits
7.1 When Is a Permit Required?
A road permit is required if the skip is placed on any public highway, including:
– Public roads
– Pavements and footpaths
– Grass verges
7.2 How to Arrange a Permit
We can arrange the road permit on your behalf for an additional fee. This option is available at checkout when you book online.
7.3 Notice Required
Road permits require a minimum of **5 working days’ notice** to arrange with the local council.
If you require a permit but book with fewer than 5 working days’ notice, your delivery may be delayed until the permit is obtained. Alternatively, you may need to arrange placement on private land.
7.4 Permit Conditions
Road permits typically require the skip to be:
– Clearly marked with reflective tape or painted markings.
– Lit at night with amber lights or cones (we may provide these, but you are responsible for ensuring they remain in place during the hire period).
– Positioned in accordance with council requirements.
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8. Failed Deliveries
If our driver arrives at your property and is unable to deliver the skip due to any of the following reasons, a **failed delivery charge of £80** will apply:
– Access is blocked or insufficient for our vehicle.
– The placement location is unsafe or unsuitable.
– A road permit is required but has not been arranged.
– No one is available to confirm placement (where required).
– Incorrect address or postcode provided.
If a failed delivery occurs, we will contact you to arrange an alternative delivery date, subject to availability and payment of any outstanding charges.
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9. Collection
9.1 Standard Hire Period
The standard hire period is **14 days** from the date of delivery. Collection will be arranged at the end of your hire period.
9.2 Early Collection
If you have finished with the skip before the end of your hire period, please contact us to arrange early collection. This is subject to availability.
9.3 Extensions
If you need the skip for longer than 14 days, please contact us as soon as possible. Extensions may be granted at our sole discretion and are not guaranteed.
9.4 Collection Access
Please ensure the skip remains accessible for collection. If our driver cannot collect the skip due to blocked access or other issues caused by you, an additional charge may apply.
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10. What You Can Put in Your Skip
Please refer to our full Terms and Conditions for details on:
– **Prohibited items** that must not be placed in skips (e.g., asbestos, tyres, fridges, gas bottles, hazardous chemicals).
– **Restricted items** that must not exceed 50% of the skip’s capacity (carpets, playground rubber, artificial grass).
– **Overfilled skips** – Skips must not be filled above the fill line. We reserve the right to refuse collection until the load is reduced.
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11. Contact Us
If you have any questions about our delivery policy, please contact us:
– **Email:** enquiries@hardingsvalleyskips.co.uk
– **Telephone:** 01706 227787
– **Address:** Under Brow Farm, Cribden Side, Haslingden, Rossendale, BB4 5UB
– **Opening Hours:** Monday to Friday 8am–5pm, Saturday 9am–2pm. Closed Sundays and Bank Holidays.